Onboarding Manager
Kennek
Guildford, UK
Posted on Wednesday, August 28, 2024
Our mission
You can find more information on this role in our Notion page here.
At kennek, we’re on a mission to modernise the $2 trillion private lending industry.
We’re determined to help lenders digitise their business and automate their operations with the lending toolkit of the future: a vertical SaaS for all types of lenders. By doing so, we revolutionise the sector at its core and we create efficiencies for lenders and also for borrowers, credit investors and ultimately for the entire eco-system.
We launched in the summer of 2021 and have since grown our team to over 25 kennekters, mostly in London. Our customer base is expanding rapidly & we’ve got some world-class venture capital investors backing us.
Background
For the past decades, increasing regulatory pressures on banks have reduced their lending to the real economy, especially to small & medium sized enterprises (SMEs).
Many ‘non-bank lenders’ such as peer to peer platforms, specialist lending companies and credit funds have filled the void. However, most of these lenders operate in an old-fashioned way. Data is not connected or centralised. Workflows are manual and usually time-consuming, costly and prone to human error.
This is where kennek comes in.
We’ve created a vertically integrated SaaS that streamlines and automates operations of lenders, bringing together all the lending calculations, operations and workflows onto a single user-friendly platform.
The kennek systems captures all the data relating to the loans and borrowers and serves as single point of truth for the lenders and ultimately for the entire eco-system.
What The Job Involves
Company Benefits
You can find more information on this role in our Notion page here.
At kennek, we’re on a mission to modernise the $2 trillion private lending industry.
We’re determined to help lenders digitise their business and automate their operations with the lending toolkit of the future: a vertical SaaS for all types of lenders. By doing so, we revolutionise the sector at its core and we create efficiencies for lenders and also for borrowers, credit investors and ultimately for the entire eco-system.
We launched in the summer of 2021 and have since grown our team to over 25 kennekters, mostly in London. Our customer base is expanding rapidly & we’ve got some world-class venture capital investors backing us.
Background
For the past decades, increasing regulatory pressures on banks have reduced their lending to the real economy, especially to small & medium sized enterprises (SMEs).
Many ‘non-bank lenders’ such as peer to peer platforms, specialist lending companies and credit funds have filled the void. However, most of these lenders operate in an old-fashioned way. Data is not connected or centralised. Workflows are manual and usually time-consuming, costly and prone to human error.
This is where kennek comes in.
We’ve created a vertically integrated SaaS that streamlines and automates operations of lenders, bringing together all the lending calculations, operations and workflows onto a single user-friendly platform.
The kennek systems captures all the data relating to the loans and borrowers and serves as single point of truth for the lenders and ultimately for the entire eco-system.
What The Job Involves
- Leading the timely implementation of new client onboarding through project management of all stakeholders involved.
- Communicating priorities and timelines effectively, internally and externally, with key stakeholders on the progress of client onboardings.
- Co-ordinating with internal teams (sales, engineering, product) to ensure all project milestones are met.
- Gaining an in-depth knowledge of the unstructured finance industry and the kennek platform.
- Participating in the presales phase; organising and facilitating demonstrations and deep discovery meetings to outline project scope, objectives, and deliverables.
- Continuously reviewing and improving the client onboarding process to enhance efficiency and client experience.
- You have 2+ years of proven experience working in client onboarding roles, preferably in a SaaS/PaaS environment.
- You have worked with vendors in the fintech space, preferably in the regulated/unregulated credit area.
- You enjoy making decisions and being responsible for them. You see challenges and not problems, you prefer solutions over obstacles.
- You are MS proficient (e.g. sharepoint, word, excel, ppt etc.) and JiRa/Confluence.
- You are able to clearly and precisely communicate project status to internal and external stakeholders.
- You enjoy working on multiple tasks in parallel and and can switch between them as needed.
- You are a storyteller that can take the audience on the journey.
- You have a natural interest in technology, eager to learn about technical aspects of the platform/projects.
- Certification (scrum master/prince 2) is a plus.
- SQL and API experience is a plus.
Company Benefits
- Hybrid work policy
- 25 days' holiday (with bank holidays on top)
- Modern and centrally located office in London
- Private health insurance with AXA, including dental & optical cover
- Enhanced company sick pay
- Immediate enrolment to our pension plan upon joining
- We’re still deciding our full benefits package and we’re looking forward to working with our early employees to figure out what matters the most
- Relentless & Resilient - we are self-motivated, working with ferocity to deliver results.
- Courageous & Brave - we inspire each other to do and say the hard things.
- Genuine team players - we care about each other and we champion the success of others.
- Humour - we take the work seriously but not ourselves.